FAQs
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we may be able to change or cancel it. Contact us at support@noblenose.store as soon as possible.
🚚 Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship across the United States only.
Q: How long does shipping take?
A: Standard shipping typically takes 3–7 business days, depending on your location. We’ll provide tracking details once your order ships.
Q: How can I track my order?
A: You’ll receive a tracking link in your confirmation email once your order ships. You can also contact us if you need help tracking it.
📦 Returns & Refunds
Q: What’s your return policy?
A: We accept returns within 30 days of delivery for most items in unused, original condition. For full details, see our Return Policy page.
Q: How do I request a return?
A: Email us at returns@noblenose.store with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are usually processed within 5–7 business days after we receive and inspect the returned item.
🐕 Pet Product Safety
Q: Are your products safe for all pets?
A: Yes! We carefully select pet products that meet high safety and quality standards. Always supervise your pet when introducing a new item.
Q: Do you sell products for both dogs and cats?
A: Absolutely! We offer curated products for dogs, cats, and their caring humans.
📩 Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and shop faster next time.
Q: How do I contact customer support?
A: You can reach us anytime at support@noblenose.store. We aim to reply within 24 hours on business days.
Q: Do you offer gift cards?
A: Gift cards are coming soon! Stay tuned by signing up for our newsletter.
🎁 Promotions & Discounts
Q: Do you offer discounts?
A: Yes! New customers can get 10% off their first order by signing up for our newsletter. We also run seasonal promotions—follow us on social media to stay updated.
Have a question not listed here?
👉 Email us at support@noblenose.store – we’re happy to help!