Exchange Policy
At Noble Nose, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward exchange process to ensure you get the right product for your pet.
1. Eligibility for Exchange
To be eligible for an exchange:
- Items must be unused, unwashed, and in their original packaging.
- Your request must be made within 30 days of delivery.
- Proof of purchase (order number or receipt) is required.
2. Non-Exchangeable Items
The following items cannot be exchanged:
- Perishable goods (e.g., treats, supplements)
- Personalized or custom items
- Clearance or final sale products
- Gift cards
3. How to Request an Exchange
To initiate an exchange:
- Email us at support@noblenose.store with your order number and reason for exchange.
- Our team will guide you through the process and provide a return shipping address if applicable.
- Once we receive and inspect the item, we’ll ship out the replacement product.
4. Shipping Costs
- Customers are responsible for return shipping unless the exchange is due to our error (e.g., wrong or defective item).
- We will cover the shipping cost for the replacement item once the exchange is approved.
5. Processing Time
- Once the returned item is received, please allow 3–5 business days for processing and another 3–7 business days for delivery of the exchanged item.